Our Process

At Powelleur, we believe in a transparent and streamlined repair process that ensures your devices are restored to optimal condition efficiently. Here's how we do it:

Step 1: Initial Consultation and Diagnosis 

  • Contact and Drop-Off: Start by bringing your device to our store or scheduling a drop-off time. You can also reach out for a preliminary consultation over the phone or online.
  • Comprehensive Assessment: Our certified technicians perform a thorough diagnostic check to identify the root cause of your device issues. This involves both hardware and software evaluation.
  • Clear and Honest Communication: After diagnosis, we provide you with a detailed explanation of the problem, possible solutions, and a transparent cost estimate. You'll receive all the information you need to make an informed decision.

Step 2: Precision Repair and Replacement 

  • Screen and Display Repair: For cracked or malfunctioning screens, we use high-quality, OEM-grade parts to ensure your display looks and functions like new.
  • Battery Replacement: We replace depleted batteries with genuine or compatible high-capacity options, extending your device's life and reliability.
  • Keyboard and Component Replacement: Whether it's a non-responsive keyboard or a faulty component, we use top-quality replacements to restore full functionality.
  • Liquid Damage Restoration: We employ advanced drying techniques and corrosion prevention methods to rescue devices affected by liquid exposure.

Step 3: Software and System Optimization 

  • Virus and Malware Removal: We conduct deep scans to eliminate any malicious software and install reliable antivirus protection to safeguard your data.
  • System Cleanup and Optimization: Our technicians optimize your device's performance by cleaning up unnecessary files, updating software, and tuning system settings.
  • Custom Software Installation: Need new software? We can install and configure applications to ensure they're tailored to your specific needs.

Step 4: Quality Assurance and Testing 

  • Thorough Testing: Every repaired device undergoes rigorous testing to ensure all issues are fully resolved, and the device performs flawlessly.
  • Customer Verification: Before finalizing the repair, we encourage you to verify the repair work. We demonstrate the restored functionality and address any questions or concerns.

Step 5: Follow-Up Support 

  • Warranty on Parts and Labor: We stand behind our work with a warranty on both parts and labor, providing you with added peace of mind.
  • Ongoing Support: Our commitment to customer satisfaction doesn't end with the repair. We offer continued support, should you have any questions or require additional assistance post-repair.

Experience the Powelleur Difference

At Powelleur, we take pride in our meticulous attention to detail and customer-centric approach. From the moment you walk in, our goal is to provide you with a seamless, stress-free repair experience. Trust us to bring your devices back to life with care and precision!

Feel free to contact us anytime to discuss your repair needs or schedule a consultation. Let's get your devices back to optimal performance together!